We Reserve the Right to Service Only Distributors & OEM Partners!

Warranty Policy
LIMITED ONE (1) YEAR WARRANTY AND EXCLUSIONS

Manufacturer warrants to the original consumer purchaser and not for the benefit of anyone else that this product at the time of its sale by Manufacturer is free of defects in materials and workmanship under normal and proper use for one (1) year from the purchase date. Manufacturer's only obligation is to correct such defects by repair or replacement, at its option, if within such one (1) year period the product is returned prepaid, with proof of purchase date, and a description of the problem. This warrant excludes and there is disclaimed liability for labor for removal of this product or reinstallation. Warranty is void if this product is installed improperly or in an improper environment, overloaded, misused, opened, abused, or altered in any manner, or is not used under normal operating conditions or not in accordance with any labels or instructions. There are no other implied warranties of any kind, including merchantability and fitness or a particular purpose, but if any implied warranty is required by the applicable jurisdiction, the duration of any such implied warrant, including merchantability and fitness of or a particular purpose, is limited to one (1) year. Manufacturer is not liable for incidental, indirect, special, or consequential damages, including without limitation, damage to, or loss of use of, any equipment, loss sales or profits or delay or failure to perform this warranty obligation. The remedies, provided there are the exclusive remedies under this warranty, whether based on contract, tort or otherwise. For damage requiring service, unplug the product from any power source and refer service to qualified servicing personnel under the following conditions:
  1. When the power supply cord or plug is damaged.
  2. If liquid has been spilled, or objects have fallen into the product.
  3. If the product has been exposed to rain or water.
  4. If the product has been dropped or the housing has been damaged.
CAMERA WARRANTY

Camera is covered under warranty for one year from the date of purchase. The warranty will automatically be voided if any of the following occurs:
  1. Camera sticker is removed
    If the camera sticker is removed, we will not be able to confirm any information regarding when and where the product was purchased. We have no other way to verify the purchase record without the serial number on the camera sticker; therefore, it should not be removed.
  2. Camera is modified in any way
    If the camera is scratched, damaged, or modified in a manner not described in this manual, the warranty will be voided immediately. It is the customer’s responsibility to keep the camera in good condition.
  3. Video or power cable is cut
    The video cable and the power cable should not be tampered with. Cutting or modifying of the cables will result in termination of the warranty.